How to Avoid On-Hold Samples

Having your fluid sample placed on hold creates a hold-up for our laboratory processing your sample, laboratory performing testing and in turn, a delay in providing you with the important results you need to take action. As your fluid analysis provider, we want to make sure we provide the most accurate results as possible by testing the right fluids for the right components for the right equipment and that the information is recorded in the right account.

Based on our internal research of on-hold samples, 1.72% of all fluid samples sent to our laboratories are placed on hold – this equates to more than 25,000 samples per year.

Reasons for On-Hold

Based on our research, 85% of fluid samples that are placed on hold are indicated as having seven different reasons. Here are the top 7 reasons a sample is placed on hold before it can be processed, tested and analyzed:

  1. Locked Account | We are unable to add your equipment to your account in our sample data system. This could be because of a request from your account owner.
  2. No Information | There is little to no account information for us to be able to identify the sample. This means there is incomplete, incorrect or missing information submitted.
  3. Prepaid Barcode Required | Your account is set up for prepaid sample barcodes, we received your sample without one of these barcodes and are unable to process your sample
  4. Unknown Account | There was no account information submitted with your sample.
  5. Missing Required Info | We are missing sample or component information that is required for your account.
  6. Incorrect Sample Form | Your fluid sample was received with a form that did not match the fluid type.
  7. Component Type | Your sample was submitted with no component type. To perform the correct fluid testing, we need the type of component your sample came from.
What if your sample is placed on hold?

We’ve put together an infographic outlining what you can do to resolve your on-hold sample so it can be placed in the laboratory queue for testing – and so you can get your results when you need them.

In addition, on your HORIZON® Dashboard, you can click on the blue link by ‘samples on hold’ to submit a resolution to address the on-hold issue. We will review your resolution and contact you if we need additional information.

Why is My Sample on Hold?

So, what can your team do to avoid your samples being placed on hold?
  • Ensure your account information in HORIZON® is correct with the owner of your account
  • Pay the correct amount of postage due (if you’re using a non pre-paid test kit)
  • Make sure both the account and component information is correct when submitting your sample
  • Submit all the required sample information
  • Avoid paperwork errors – submit your samples through online sample submission in HORIZON

Proven Impact. Proven Uptime. Proven Savings.
Let us prove it to you.

Published March 25, 2021

Ensure Uptime During Times of Emergency

With the recent demand and reliance on back-up power generators as a result of 1) the global pandemic and 2) inclement weather forcing us to work from home more, this puts stress on the power grid as well as the internet connectivity now more than ever. Ensuring your back-up power generators are reliable and up and available when you need them is crucial during these times.

Here are some key points to help provide you with guidance on what to look for in our power generation systems, not limited to just engines, but the whole system. Monitoring radiator and coolant performance and fuel quality are keys to ensuring continuous uptime without any unexpected failures or run time issues.

Maintenance Tips To Perform During Each Preventive Maintenance:
  • Visual | Check the system gauges, sensors, hoses, thermostats, breathers and filters for any abnormalities, loss of pressure, damage/missing breathers or filters. Check exhaust for white or black smoke and overheating
  • Audible | Listen for any abnormal knocking, vibrations or air leaks. This may lead to performing pressure test checks on both the coolant and engine. These tests may result in further troubleshooting (pressure test checks, vibration analysis or data sensor review)
  • Smell | Coolant leaks can often lead to a sweet smell – this can be the glycol. Burnt smells can be from both coolant and engine oil. Also check for signs of strong diesel fuel or fluid leaks from hoses, radiator, head gaskets and injectors
  • Fluid | Check for emulsion (a milky lacey appearance) and visible water and/or oil or separation of fluid types. This can indicate fluid contamination
  • Visible Debris | Check for any type of flakes, flocculent, debris, wear, dirt, microorganisms or filter media in the fluid. A magnet can be used to see if the debris is magnetic. In coolants/fuels this can indicate corrosion in radiator or fuel tanks and in engines wear
Why Test All Three Fluid Types?

All three fluid types (oil, coolant and diesel fuel) run within your system in sync. If any one component type isn’t running up-to-par, it will put stress on the other components leading to a snowball effect of failures. These can easily be prevented by putting in place preventive measures to minimize failures, incur maintenance/part costs and down time. Here’s why:

  • OEM’s have stated roughly 40 percent of engine failures are due to cooling systems
  • Roughly 80 percent of premature engine failures are traced back to cooling system issues that could have been corrected by coolant sampling
  • Poor diesel fuel maintenance can result in fuel injector failures, filter plugging, smoking and loss of power
  • Dirty fuel can lead to injectors leaking fuel into the crankcase causing lubricity issues for the lubricant and increasing engine wear
  • Poor cold weather fuel properties can also lead to fuel gelling, cold filter clogging and engine failures
  • Engine and coolant overheating can place stress on the coolant system causing a chemical reaction within the coolant properties
  • Engine and lubricant overheating has a negative impact on the lubricant. Increasing the oxidative life of the oil results in  the inability to protect the engine from wear while keeping it clean.
Using the Right Fluid

Oil | Checking your engine oil will ensure the engine is not experiencing any type of abnormal wear, contamination or oil degradation. This keeps the engine running longer and prevents overheating – resulting in a longer engine life cycle.

Coolant | Ensuring that you are using the right OEM-specified coolant is the first step. Make sure to test the coolant properties yearly for signs of degradation, checking that the coolant properties are still within range and what corrections/adjustments need to be made to the formulations.

Diesel Fuel | Making sure diesel fuel properties meet ASTM D975 requirements (learn more about ASTM D975 here), during the summer and winter months is key. The fuel needs meet the quality specifications will save you on any engine related issues.

Proven Impact. Proven Uptime. Proven Savings.
Let us prove it to you.

Published March 3, 2021

Pathway to Reliable Greased Components

Receive More In-Depth Info + Achieve Reliability in Your Grease

All grease samples received after March 1, 2021 will receive one of our Grease Reliability Test Packages. If you have not already received the new testing under our Grease Reliability Testing Program, your next grease sample will reflect a change in testing performed. We are now able to provide new and improved testing for grease that our previous testing was limited to. Performing testing within our Grease Reliability Testing program will ensure your grease sample receives industry-wide testing and provides more detailed recommendations when concerns are present.

The Grease Reliability Testing Program provides three testing options:

  1. Basic Grease Testing
  2. Ferrous Wear Identification
  3. Advanced Grease Testing

Our new Technical Bulletin, linked below, will provide further details of what is included in each of these grease test packages available under the Grease Reliability Testing program.

Grease Reliability Testing

How this change will impact my current test kits?
All current programs with grease testing will be moved to our new program automatically. If you program still has outdated testing kits, your grease samples will automatically receive the Basic Grease Testing.

Time to order new sample kits? Customer service or your account manager can advise which of our three grease tests will be best for your needs.

Proven Impact. Proven Uptime. Proven Savings.
Let us prove it to you.

Published March 1, 2021