Reliability SUMMIT FAQS

ABOUT THE Reliability SUMMIT

Why should I attend?

Three days of networking, learning workshops, industry insights, case studies and speakers will help you enable, educate and get your team on the path to meeting your reliability mission. The Reliability Summit focuses on learning how to navigate the reliability journey, while integrating fluid analysis with other maintenance data points.

Learn how to use new innovative tools designed to maximize your performance, increase the results of your program and achieve peak reliability.

When and where is the summit?

The Reliability Summit returns from October 6-8 2025 in Indianapolis, Indiana, United States

Who should attend the summit?

The Reliability Summit is an exclusive opportunity for all POLARIS Laboratories^® customers and will be a meaningful experience for any member of your maintenance team– including company executives, program champions, reliability and maintenance managers, sales staff and maintenance personnel. Past summit attendees have included:

How will the summit improve my maintenance program?

Whether you want to improve compliance, learn about advancing your program with greater technology integration or acquire new maintenance strategies, this Reliability Summit will bring together the expert knowledge you need to take your fluid analysis program to the next level.

Experience world-leading maintenance teams sharing their experiences.
Discover HORIZON® features that will change how you approach fluid analysis.
Expand your ability to integrate fluid analysis data with your equipment management systems.
Walk away with connections from thought leaders and experts in maintenance, fluid cleanliness, lubricants, data analysis and more.

Can I attend only part of the summit?

We recommend attendees do their best to participate in all scheduled sessions and events to maximize the value and their experience.

Will I be able to tour POLARIS Laboratories® while attending the summit?

Yes! We strategically host the Reliability Summit in close proximity to the headquarters facility to enable attendees to participate in a tour.

The of a pre-event tour of our 63,000-square-foot headquarters and laboratory will be available on Monday afternoon.
The tour will depart in two waves from The Alexander Hotel.

What speaking opportunities exist?

Limited speaking opportunities may be available for up to a 35 minute session with 5 minute Q&A.

If you have questions about presenting at the Reliability Summit, contact Sarah DeRolf.

What sponsorship opportunities exist?

A summit sponsorship is a great way to increase your company’s exposure for your offerings or solutions and network with prospective customers with maintenance programs. If you are interested in sponsoring, download our sponsorship packet below or contact Kelsie Miller.

View Sponsorships

What is appropriate event attire?

We want the Reliability Summit to have a relaxed atmosphere, so casual or business casual attire is recommended.

If you make plans to join us for a tour at one of our laboratory facilities, then comfortable, closed-toed shoes and long pants, covering your ankles are required. Safety glasses will be provided.

REGISTRATION

What is the cost to register?

Registration pricing can be found on the event page:

polarislabs.com/2025-reliability-summit

How can I receive the best deal on my registrations?

We’ve intentionally provided the best possible value if you register early! Within 90 days, the price to register will increase periodically as the event draws near. Contact Kelsie Miller for special pricing.

How many attendees should my company send?

We recommend at least two attendees from your organization so the knowledge and information is shared between multiple maintenance professionals.

If your organization has multiple locations, consider sending a representative from each! Our session lineup is perfect for building maintenance program champions.

How do I register?

Learn all the details about the event and register for the Reliability Summit by visiting the page for your market below:

Go to Reliability Summit North America

What does my registration include?

Basic registration covers access to general sessions, breakout sessions and meals in addition to a welcome networking reception and a casino night event.

All-inclusive registration includes everything in Basic plus two night accommodation at the host hotel.

How do I get my registration packet?

The Reliability Summit registration desk will be open at 11 a.m. prior to the first event on the agenda. We encourage attendees to pick up their registration packet during this time. We also invite you to our Reliability Summit Welcome Reception from 5:30 to 7:30 p.m. ET on October 6. If your travel plans do not permit you to be available during these times, registration will re-open at 7 a.m. ET on Tuesday, October 7 on the second floor of The Alexander, outside the main ballroom.

What is the refund policy?

If you register and are unable to fulfill your plans to attend, we offer the following deferred reimbursement schedule:

Prior to August 1 | Full deferral for next summit
August 1-September 5 | 50% deferral for next summit
September 6 or after | 0% deferral

As part of our registration fee deferral policy, we will honor the 2025 registration fee payment for an equivalent amount based on the above schedule for a transferrable registration at the next Reliability Summit North America. A promotional code will be provided via email to register when the next summit is open. At this time, POLARIS Laboratories® does not provide cash refunds of registrations.

HOTEL AND TRANSPORTATION

Where should I stay during the summit?

We recommend Reliability Summit attendees stay at the official host site. To simplify your planning, we’ve included a two-night accommodation option with all-inclusive registration.

What is the rate at the official summit hotel?

Hotel accommodations for two nights (Sunday-Wednesday) as part of the all-inclusive registration. By purchasing your hotel this way, you will receive a discount on the standard rate of $209 per night, exclusive of taxes and fees. Complete your registration by 11:59 p.m. on September 4, 2025 to receive this rate. After this date, you will need to book direct.

Add on nights will be available during the registration process should you need to extend your stay.

Does the hotel offer breakfast?

Breakfast will be provided to all attendees with with summit registration.

How do I get to the Venue?

By Car:

The address of The Alexander Hotel is downtown Indianapolis, Indiana 46204. Valet parking is available at the hotel for $42 per room night and until 3 p.m. ET on date of departure. Self-parking is available at the parking garage off South Delaware Street at the rate of $33 per night in an attached garage (access hotel via skywalk).

By Plane:

Plan your flight to arrive at the Indianapolis International Airport no later than Noon on Monday, October 2, so you can travel to the hotel and check in prior to the optional laboratory tours (select your time at registration) departing at 1:30 p.m. or 2:45 p.m. ET.

From Airport to Hotel:

We recommend traveling by Uber ($15-25 one way) or taxi from the airport ($40-45 plus gratuity one way). You can also use Go Express (800.589.6004), a non-stop shuttle service from the airport to downtown. Travel time by car from the airport to downtown is 15-25 minutes depending on time of day.

Will I need a car during the summit?

No, Although multiple car rental companies are available at the Indianapolis International Airport, a car will not be needed during the summit. Once you arrive at The Alexander on Monday POLARIS Laboratories® will provide all necessary transportation to offsite events. Numerous shopping, dining and nightlife options are just a short walk from The Alexander.

What if this FAQ doesn’t answer my question?

Please send any additional questions to Kelsie Miller at training@polarislabs.com.