Reliability SUMMIT FAQS

ABOUT THE Reliability SUMMIT

Why should I attend?

Three days of networking, learning workshops, industry insights, case studies and speakers will help you enable, educate and get your team on the path to meeting your reliability mission. The Reliability Summit focuses on learning how to navigate the reliability journey, while integrating fluid analysis with other maintenance data points.

Learn how to use new innovative tools designed to maximize your performance, increase the results of your program and achieve peak reliability. You also can take this opportunity to meet with your account manager to discuss your program and identify areas for improvement.

When and where is this years summit?

The summit will be held at The Alexander, located at 333 South Delaware Street, Indianapolis, Indiana 46204, from October 2-4, 2023.

Who should attend the summit?

The Reliability Summit is an exclusive opportunity for all POLARIS Laboratories^® customers and will be a meaningful experience for any member of your maintenance team– including company executives, program champions, reliability and maintenance managers, sales staff and maintenance personnel. Past summit attendees have included:

How will the summit improve my maintenance program?

Whether you want to improve compliance, learn about advancing your program with greater technology integration or acquire new maintenance strategies, this Reliability Summit will bring together the expert knowledge you need to take your fluid analysis program to the next level.

Experience world-leading maintenance teams sharing their experiences.
Discover HORIZON® features that will change how you approach fluid analysis.
Expand your ability to integrate fluid analysis data with your equipment management systems.
Walk away with connections from thought leaders and experts in maintenance, fluid cleanliness, lubricants, data analysis and more.

Can I attend only part of the summit?

We recommend attendees do their best to participate in all scheduled sessions and events to maximize the value and their experience.

When does the summit begin and end?

To allow attendees enough time to make timely flight arrangements, the summit will kick off with a reception on Monday, October 2 at 5:30 p.m. ET. The summit sessions will conclude on Wednesday, October 4 at 12 p.m. with optional off-site add-on tours available on the afternoon of both Monday October 2 and Wednesday October 4. You are encouraged to sign up for these and get more in-depth hands-on training with our experts before you head home. Be sure to plan your travel accordingly to ensure you don’t miss your add-on tours!

Will I be able to tour POLARIS Laboratories® while attending the summit?

Yes! The summit will include the option of a pre-event tour of our 63,000-square-foot headquarters and laboratory on Monday afternoon. The tour will depart in two waves from The Alexander at 1:30 p.m. and 2:45 p.m. ET and return in time for the reception at 5:30 p.m. ET.

What speaking opportunities exist?

If you are interested in sharing your experiences, our call for abstracts is open through May 1 for this summit cycle. Submit your presentation topic for consideration here.

If you have questions about presenting at the Reliability Summit, contact Christopher Wallace at cwallace@polarislabs.com.

What sponsorship opportunities exist?

A summit sponsorship is a great way to increase your company’s exposure for your offerings or solutions and network with prospective customers with maintenance programs. If you are interested in sponsoring, download our sponsorship packet or contact Kelsie Miller at kmiller@polarislabs.com.

What is appropriate event attire?

We want the Reliability Summit to have a relaxed atmosphere, so casual or business casual attire is recommended. If you make plans to join us for a tour of our laboratory facility, then comfortable, closed-toed shoes and long pants, covering your ankles are required. Safety glasses will be provided.

REGISTRATION

What is the cost to register?

Registration is all-inclusive, meaning you pay one price for accommodations at The Alexander Hotel, all onsite materials, local transportation for summit-related events and meals from Monday night through Wednesday lunch. Group rates are available upon request.

All-inclusive Registrant
$1099 | First Dibs (ends July 31)
$1149 | Early Rate (ends August 25)
$1249 | Regular Rate

Basic Registrant
Basic registration is available and great for commuters, starting at $599 per person. Accommodation is excluded from this ticket price. Visit polarislabs.com/reliabilitysummit2023 for full details.

Group (3+ people)
Register by July 31 for $1099 per person, our best possible all-inclusive rate for all your staff. After July 31, contact us to inquire about a discounted rate for three or more attendees.

How can I receive the best deal on my registrations?

Register early during First Dibs pricing. We’ve intentionally provided the best possible value if you register early! After July 31 group registrations of three or more offer additional discounts on the single attendee price. Contact Kelsie Miller for special pricing kmiller@polarislabs.com.

How many attendees should my company send?

We recommend at least two attendees from your organization so the knowledge and information is shared between multiple maintenance professionals.

If your organization has multiple locations, consider sending a representative from each! Our session lineup is perfect for building maintenance program champions.

How do I register?

Learn all the details about the event and register for the Reliability Summit by visiting polarislabs.com/reliabilitysummit2023.

What does my registration include?

Our All-Inclusive Registration covers your accommodation for two nights plus meals once you arrive onsite for the conference. In addition to the general sessions, breakout sessions and meals, registration includes an invitation to evening networking events, an optional tour of our laboratory facility and the opportunity to meet one-on-one with a POLARIS Laboratories^® account manager. This is a great way to discuss the success of your program and identify improvements.

The all-inclusive registration option includes two night’s accommodations, Monday check-in to Wednesday check-out, at the host hotel. If you choose the all-inclusive option, your overnight room fees will be covered, but not incidentals.

The Basic Registration is perfect if you plan to drive into the city each day or have other plans for accommodations. This option includes everything in the All-Inclusive ticket, except hotel accommodations.

How do I get my registration packet?

The Reliability Summit registration desk will be open on Monday, October 2, from 11 a.m. to 7:30 p.m. ET. We encourage attendees to pick up their registration packets during this time. We also invite you to our Reliability Summit Welcome Reception from 5:30 to 7:30 p.m. ET on October 2. If your travel plans do not permit you to be available during these times, registration will re-open at 7 a.m. ET on Tuesday, October 3 on the second floor of The Alexander, outside the main ballroom.

What is the refund policy?

If you register and are unable to fulfill your plans to attend, we offer the following deferred reimbursement schedule:

Prior to July 1 | Full deferral for next year’s summit
July 1-August 31 | 50% deferral for next year’s summit
September 1 or after | 0% deferral

As part of our registration fee deferral policy, we will honor the 2023 registration fee payment for an equivalent amount based on the above schedule for a transferrable registration at the 2024 Reliability Summit. A promotional code will be provided via email to register when next year’s summit is open. At this time, we do not provide cash refunds of registrations.

HOTEL AND TRANSPORTATION

Where should I stay during the summit?

We recommend Reliability Summit attendees stay at the official host site, The Alexander, in downtown Indianapolis. To simplify your planning, we’ve included accommodation at The Alexander in the price of our all-inclusive registration rates. The majority of summit activities will take place in or near The Alexander, and transportation to offsite events will depart and arrive from this hotel. Space is limited.

What is the rate at the official summit hotel?

Hotel accommodations for two nights (Monday and Tuesday) at The Alexander are included as part of the all-inclusive registration package. By purchasing your hotel this way, you will receive a discount on the standard rate of $232.83 per night, including taxes and fees. Complete your registration by 11:59 p.m. on September 1, 2023 to receive this rate. After this date, you will need to book direct.

Does the Alexander offer breakfast?

Breakfast will be provided to attendees as part of their conference registration on Tuesday, October 3 and Wednesday, October 4.

How do I get to the Hotel?

By Car:
The address of The Alexander Hotel is downtown Indianapolis, Indiana 46204. Valet parking is available at the hotel for $42 per room night and until 3 p.m. ET on date of departure. Self-parking is available at the parking garage off South Delaware Street at the rate of $33 per night in an attached garage (access hotel via skywalk).

By Plane:
Plan your flight to arrive at the Indianapolis International Airport no later than Noon on Monday, October 2, so you can travel to the hotel and check in prior to the optional laboratory tours (select your time at registration) departing at 1:30 p.m. or 2:45 p.m. ET.

From Airport to Hotel:
We recommend traveling by Uber ($15-25 one way) or taxi from the airport ($40-45 plus gratuity one way). You can also use Go Express (800.589.6004), a non-stop shuttle service from the airport to downtown. Travel time by car from the airport to downtown is 15-25 minutes depending on time of day.

Will I need a car during the summit?

No, Although multiple car rental companies are available at the Indianapolis International Airport, a car will not be needed during the summit. Once you arrive at The Alexander on Monday POLARIS Laboratories^® will provide all necessary transportation to offsite events. Numerous shopping, dining and nightlife options are just a short walk from The Alexander.

What if this FAQ doesn’t answer my question?

Please send any additional questions to Kelsie Miller at kmiller@polarislabs.com.