Measuring Success
The success of a fluid analysis program is usually measured by the amount of money or number of assets saved. However, program success can also be measured through an organization’s compliance.
A global lubricant manufacturer partnered with POLARIS Laboratories® to provide oil analysis to their customers with the goal of ensuring product quality. Determined to prove their commitment to their customer’s success, the manufacturer hired business consultants to help showcase the value of their product and extend drain intervals using oil analysis. Providing this free service helped the company build long-term relationships with their customers based on mutual trust.
