GET IN TOUCH WITH US

CURRENT CUSTOMERS

If you are a current customer and need to contact customer service for assistance or report clarification, you can submit the form or contact us by emailing service@eoilreports.com.

Customer Experience

Email: service@eoilreports.com
Phone: +1.317.808.3750
Monday thru Friday, 7:30 a.m. – 7 p.m. ET

What to know before you contact Customer Experience

Latin America Customer Service

Correo electrónico: servicela@eoilreports.com
Teléfono: +1.317.808.3750 y presione 2
WhatsApp:
Guatemala: +502 3093 6466
Monday thru Friday, 8:00 a.m. – 5:00 p.m. CST
Bogotá: +57 320 3450558
Monday thru Friday, 8:00 a.m. – 5:00 p.m. GMT-5

Europe Customer Service

Email: serviceeu@eoilreports.com
Phone: +48 535 333 187
Also available in WhatsApp through the same number
Monday thru Friday, 7:30 a.m. – 3:30 p.m. GMT+1

Data Analysis

Our Data Analysis team is available globally.

Email: da@eoilreports.com
Phone: +1.317.808.3750
Monday thru Friday, 7:00 a.m. – 12:30 a.m. ET

NEW CUSTOMERS

Fill out the contact form if you have:

A large fleet or large set of equipment (more than 10 assets) and are interested in starting a fluid analysis program with us or are in need of more information on our testing and services
A request for customer service (you can also email custserv@eoilreports.com)

Quick Start a Program

If you are looking to test less than 10 pieces of equipment and would like to request a self-service account or to view our individual test package pricing, click below.

LET’S GO ➔

GLOBAL LABORATORY
LOCATIONS

Corporate Headquarters ➡︎
7451 Winton Drive
Indianapolis, IN 46268

Salt Lake City ➡︎
3060 W. California Avenue, Suite B
Salt Lake City, UT 84104

Houston ➡︎
4100 N. Sam Houston Parkway W.,
Suite 250
Houston, TX 77086

Edmonton ➡︎
5140 75th Street
Edmonton, Alberta Canada T6E 6W2

Poznań ➡︎
ul. Rubież 46H, 61- 612
Poznań, Poland

Guatemala ➡︎
Calzada Atanasio Tzul 22-00 zona 12, 01012
Centro Empresarial El Cortijo II, Ofibodega 319
Guatemala City, Guatemala

Bogotá ➡︎
Km 3,4 vía Bogotá-Siberia
Centro Empresarial Metropolitano
Bodega 21, Módulo1, Cota, Cundinamarca,
Bogotá, Colombia

SEE DROP OFF BOX LOCATIONS ➔

VIEW P.O. BOX INFORMATION ➔

TESTING LIST

POLARIS Laboratories® offers more than 100 tests to help our customers predict maintenance, extend equipment life and increase reliability. All laboratory testing complies with ASTM standards and is conducted in our ISO 17025-accredited laboratories.

Click to see our complete list of available oil, coolant, diesel, grease and specialty tests along with the ASTM method, units of measure, sample amount required and laboratory location TAT capabilities and rush requirements.