This page provides comprehensive information about how we use cookies on our website to enhance your browsing experience, improve website performance, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our site. They help us understand how visitors interact with our website, allowing us to offer a smoother and more efficient user experience. In the table below, you will find detailed information about each type of cookie we use, their purpose, and how long they remain on your device. We are committed to respecting your privacy and providing transparency about the data we collect through cookies. For more information on how we handle your personal data, please see our Privacy Policy.
Essential
Essential cookies enable basic functions and are necessary for the proper function of the website.
| Name | Description | Duration |
|---|---|---|
| wpconsent_preferences | This cookie is used to store the user's cookie consent preferences. | 30 days |
CloudFlare
CloudFlare provides web performance and security solutions, enhancing site speed and protecting against threats.
Learn more| Name | Description | Duration |
|---|---|---|
| cf_use_ob | The cf_use_ob cookie informs Cloudflare to fetch the requested resource from the Always Online cache on the designated port. Applicable values are: 0, 80, and 443. The cf_ob_info and cf_use_ob cookies are persistent cookies that expire after 30 seconds. | session |
| __cfwaitingroom | The __cfwaitingroom cookie is only used to track visitors that access a waiting room enabled host and path combination for a zone. Visitors using a browser that does not accept cookies cannot visit the host and path combination while the waiting room is active. | session |
| cf_chl_rc_i | These cookies are for internal use which allows Cloudflare to identify production issues on clients. | session |
| cf_chl_rc_ni | These cookies are for internal use which allows Cloudflare to identify production issues on clients. | session |
| cf_chl_rc_m | These cookies are for internal use which allows Cloudflare to identify production issues on clients. | session |
| __cfruid | Used by the content network, Cloudflare, to identify trusted web traffic. | session |
| __cf_bm | Cloudflare's bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. | session |
| __cflb | When enabling session affinity with Cloudflare Load Balancer, Cloudflare sets a __cflb cookie with a unique value on the first response to the requesting client. Cloudflare routes future requests to the same origin, optimizing network resource usage. In the event of a failover, Cloudflare sets a new __cflb cookie to direct future requests to the failover pool. | session |
| _cfuvid | The _cfuvid cookie is only set when a site uses this option in a Rate Limiting Rule, and is only used to allow the Cloudflare WAF to distinguish individual users who share the same IP address. | session |
| cf_clearance | Whether a CAPTCHA or Javascript challenge has been solved. | session |
| __cfseq | Sequence rules uses cookies to track the order of requests a user has made and the time between requests and makes them available via Cloudflare Rules. This allows you to write rules that match valid or invalid sequences. The specific cookies used to validate sequences are called sequence cookies. | session |
| cf_ob_info | The cf_ob_info cookie provides information on: The HTTP Status Code returned by the origin web server. The Ray ID of the original failed request. The data center serving the traffic | session |
Login
These cookies are used for managing login functionality on this website.
| Name | Description | Duration |
|---|---|---|
| wordpress_logged_in | Used to store logged-in users. | Persistent |
| wordpress_sec | Used to track the user across multiple sessions. | 15 days |
| wordpress_test_cookie | Used to determine if cookies are enabled. | Session |
WPForms
WPForms is a user-friendly WordPress plugin for creating custom forms with drag-and-drop functionality.
| Name | Description | Duration |
|---|---|---|
| wpfuuid | Used to track user interactions with forms. | 11 years |
Statistics
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
Google Analytics
Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.
Learn more| Name | Description | Duration |
|---|---|---|
| __utmb | Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server. | 30 minutes after last activity |
| __utmc | Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session. | End of session (browser) |
| __utmz | Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server | 6 months after last activity |
| __utmv | Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server. | 2 years after last activity |
| __utmx | Used to determine whether a user is included in an A / B or Multivariate test. | 18 months |
| _ga | ID used to identify users | 2 years |
| _gali | Used by Google Analytics to determine which links on a page are being clicked | 30 seconds |
| _ga_ | ID used to identify users | 2 years |
| _gid | ID used to identify users for 24 hours after last activity | 24 hours |
| _gat | Used to monitor number of Google Analytics server requests when using Google Tag Manager | 1 minute |
| _gac_ | Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together. | 90 days |
| __utma | ID used to identify users and sessions | 2 years after last activity |
| __utmt | Used to monitor number of Google Analytics server requests | 10 minutes |
Marketing
Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user.
| Name | Description | Duration |
|---|---|---|
| _te_ | AdRoll remarketing cookie used for targeting and retargeting advertising based on website visits. | Session |
AdRoll
AdRoll (NextRoll) advertising and retargeting pixel. Tracks website visitors to deliver personalized ads, build audiences, and measure campaign performance.
| Name | Description | Duration |
|---|---|---|
| __ar_v4 | AdRoll attribution cookie used to measure advertising campaign effectiveness and track conversions. | 1 year |
| __adroll_fpc | First-party cookie set by AdRoll (NextRoll) to track user interactions and engagement for advertising and retargeting purposes. | 1 year |
| __adroll_consent_params | AdRoll (NextRoll) advertising and retargeting pixel. Tracks website visitors to deliver personalized ads, build audiences, and measure campaign performance. | 1 year |
Salesforce
Salesforce is a leading cloud-based CRM platform that helps businesses manage customer relationships and sales processes.
| Name | Description | Duration |
|---|---|---|
| visitor_id8822-hash | Salesforce Pardot (Account Engagement) hash cookie used to validate the visitor ID for tracking and marketing automation. | 1 year |
| visitor_id8822 | Salesforce Pardot (Account Engagement) tracking cookie used to identify website visitors, track page views, and support marketing automation and lead scoring. | 10 years |
| pctrk | Used to count page views by unauthenticated users against license usage. | session |
| clientSrc | Used to validate the IP from where a user logs in. | session |
| _KnowledgePageSortFieldArticle | In Salesforce Classic, used to remember the last user selection for Sort by for the Articles view in Knowledge. | session |
| renderCtx | Used to deliver requested pages and content based on a user's navigation. | session |
| oinfo | Used to track the State, Edition and orgID of a customer's org. | 3 months |
| _KnowledgePageSortFieldMyDraft | In Salesforce Classic, used to remember the last user selection for Sort by for the My Drafts view in Knowledge. | session |
| expid_ | Used to render pages based on specified brand. | session |
| _spring_KmMlAnyoneDraftArticlesList | In Salesforce Classic, used to configure layout properties for the Draft Articles view in Article Management. | 1 day |
| force-stream | Used to properly route server requests within Salesforce infrastructure for sticky sessions. | 3 hours |
| oid | Used to redirect a user to the correct Salesforce org and assist the user for the next login. | 2 years |
| sfdc-stream | Used to properly route server requests within Salesforce infrastructure for sticky sessions. | 3 hours |
| CookieConsentPolicy | Used to apply end-user cookie consent preferences set by our client-side utility. | 1 year |
| _KMPage | In Salesforce Classic, used to read the last user selection for Find in View, Article Language, {DataCategory}, and Validation Status in Article Management. | 1 day |
| _KnowledgePageDispatcher | In Salesforce Classic, used to remember the user selection to determine whether to show Articles or My Drafts view in Knowledge. | session |
| _spring_KmMlArchivedArticlesList | In Salesforce Classic, used to configure layout properties for Archived Articles in Article Management. | 1 day |
| _KnowledgePageFilter | In Salesforce Classic, used to remember the last user selection for the data category filter in Knowledge. | session |
| _KnowledgePageFilterArticleArticleType | In Salesforce Classic, used to remember the last user selection for the article type filter for Articles view in Knowledge. | session |
| _KnowledgePageFilterArticlePublishStatus | In Salesforce Classic, used to remember the last user selection for the publish status filter for Articles view in Knowledge. | session |
| _KnowledgePageFilterArticleValidationStatus | In Salesforce Classic, used to remember the last user selection for the validation status filter for Articles view in Knowledge. | session |
| _KnowledgePageFilterLanguage | In Salesforce Classic, used to remember the last user selection for the language filter in Knowledge. | session |
| rsid | Used for an admin user to 'log in as' one of their org user. | session |
| apex__EmailAddress | Caches contact IDs associated with email addresses. | 1 year |
| idccsrf | Used for SSO authentication as CSRF protection. | 3 months |
| activeView | In Salesforce Classic, used to remember the last user selection for Articles or Translations tab in Article Management. | session |
| sid_Client | Used to validate orgid and userid on the client side. | session |
| _sid | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. | session |
| QCQQ | Used to detect the official login page for Forced Login POST detection. | session |
| _spring_KmMlPublishedTranslationsList | In Salesforce Classic, used to configure layout properties for Published Translations in Article Management. | 1 day |
| BrowserId | Used to log browser sessions/visits for internal-only product analytics. | 1 year |
| _spring_KmMlPublishedArticlesList | In Salesforce Classic, used to configure layout properties for Published Articles in Article Management. | 1 day |
| _spring_KmMlMyDraftTranslationsList | In Salesforce Classic, used to configure layout properties for Draft Translations in Article Management. | 1 day |
| force-proxy-stream | Used to ensure client requests hit the same proxy hosts and are more likely to retrieve content from cache. | 3 hours |
| auraBrokenDefGraph | Used to track when a Lightning page has malformed HTML. | 1 week |
| rsid2 | Used for an admin user to 'log in as' one of their org portal user. | session |
| autocomplete | Determines if the login page remembers the user’s username. | 60 days |
| RRetURL | Used for 'log in as' to return to original page. | session |
| _KnowledgePageFilterMyDraftArticleType | In Salesforce Classic, used to remember the last user selection for the article type filter for My Drafts view in Knowledge. | session |
| BAYEAX_BROWSER | Identify a unique browser subscribed to CometD streaming channels. | session |
| RRetURL2 | Used for portal 'log in as' to return to original page. | session |
| _KnowledgePageFilterMyDraftPublishStatus | In Salesforce Classic, used to remember the last user selection for the publish status filter for My Drafts view in Knowledge. | session |
| calViewState | Sets the inline calendar date state in Salesforce Classic (current week selected). | session |
| alohaEpt | Used to log page load EPT (Experience Page Time) for Visualforce (Classic UI) pages. | 90 sec |
| _KnowledgePageFilterMyDraftValidationStatus | In Salesforce Classic, used to remember the last user selection for the validation status filter for My Drafts view in Knowledge. | session |
| caPanelState | Saves the open, closed, and height percent states of the calendar panel. | session |
| _kuid_ | Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. | 6 months |
| csssid_Client | Enables user switching. | session |
| devOverrideCsrfToken | CSRF Token. | session |
| disco | Tracks the last user login and active session for bypassing login. For example, OAuth immediate flow. | session |
| FedAuth | For the SharePoint connector, used to authenticate to the top-level site in SharePoint. | session |
| gTalkCollapsed | Controls whether the sidebar in Salesforce Classic is open for a user. | 1 year |
| guest_uuid_essential_ | Provides a unique ID for guest users in Salesforce Sites. Expires 1 year after the user’s last visit to the site. | 1 year |
| hideDevelopmentTools | Used to determine whether to show the developer tools. | session |
| hideFilesWarningModal | Stores the user acknowledgment that a public link to a Salesforce file is on email send. The warning window isn’t continually shown after the user acknowledges this action. | 50 years |
| hideIdentityDialog | Hides the dialog box that informs that the current user is logged out when switching to another user. | 1 year |
| Host-ERIC_PROD- | Enterprise Request Infrastructure Cookie (ERIC) carries the cross-site request forgery (CSRF) security token between the server and the client. The cookie name indicates the server mode (PROD or PRODDEBUG) and a random number. A different token is generated for each Lightning app. | 1 minute |
| _spring_KmMlMyDraftArticlesList | In Salesforce Classic, used to configure layout properties for Draft Articles assigned to Me in Article Management. | 1 day |
| BrowserId_sec | Used to log secure browser sessions/visits for internal-only product analytics. | 1 year |
| PreferredLanguage | Stores the user language preference for language detection and localized user experience. | 1 year |
| SetupDomainProbePassed | Indicates whether the web client successfully accessed the new *.salesforce-setup.com domain. If the cookie value is true, then Setup pages are served from *.salesforce-setup.com. If false, Setup pages are served from *.force.com. In this case, users are sometimes required to view Setup pages in Salesforce Classic instead of in Lightning Experience. | Session |
| WelcomePanel | Stores Salesforce preferences. | 1 day |
| pc-unit | Sets a preference for displaying platform cache units to either MB or KB. | 1 year |
| webact | Used to collect metrics per page view for personalization. | 1 year |
| login | If the user’s session has expired, used to fetch the username and populate it on the main login page when using the process builder app. | 60 Days |
| waveUserPrefFinderListView | Preference for displaying list views in CRM Analytics. | 100 years |
| lloopch_loid | Determines whether to send the user to a specific portal login or an app login. | 1 year |
| waveUserPrefFinderLeftNav | Preference for left navigation UI in CRM Analytics. | 100 years |
| liveagent_sid | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. | session |
| useStandbyUrl | Controls how quickly to set the standby URL when loading the softphone. | session |
| t | Used to avoid duplicate access checks. | session |
| SUPRM | Used when the user identity that an administrator is assuming, via Log In as Another User, is a Partner Relationship Management (PRM) portal user. | session |
| SUCSP | Used when the user identity that an administrator is assuming, via Log In as Another User, is a Customer Success Portal (CSP) user. | session |
| ssostartpage | Identifies the Identity Provider (IdP) location for single sign-on (SSO). Certain service provider initiated SSO requests can fail without this cookie. | 1 year |
| __Host-ERIC_PROD- | Enterprise Request Infrastructure Cookie (ERIC) carries the cross-site request forgery (CSRF) security token between the server and the client. The cookie name indicates the server mode (PROD or PRODDEBUG) and a random number. A different token is generated for each Lightning app. | Session |
| promptTestMod | Stores whether test mode is in effect. This cookie is read-only. | 30 days |
| redirectionWarning | Enables the customer to store URLs that are exempt from setting a redirect warning interstitial page on an allowlist. | 1 year |
| schgtclose | Deprecated feature, not used. | session |
| sfdc_lv2 | Stores identity confirmation details for users. If the cookie isn’t set or it expires, users must repeat the identity confirmation process the next time that they log in. Identity confirmation requires a verification method such as SMS, an authenticator app, or a security key. | 1 year |
| showNewBuilderWarningMessage | Used to show or hide a warning message for the new dashboard builder. | 100 years |
| sidebarPinned | Controls the state of the Salesforce Classic sidebar. | 10 years |
| ideaToggle | Show the Ideas list view or the Feed list view. | session |
| visitor_id | The visitor cookie includes a unique visitor ID and the unique identifier for your account. | 1 year |
| inst | Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. This type of redirect can happen after an org migration, a split, or after any URL update. | session |
| cookieSettingVerified | Used to create a popup message telling users that cookies are required. | session |
| iotcontextsplashdisable | For the IoT product, stores user preference of whether to show Context Splash popup. | 10 years |
| cordovaVersion | Used for internal diagnostics with mobile applications. | session |
| lastlist | Used to store the cookie name for the last list URL. | session |
| cqcid | Used to track a guest shopper’s browsing activity. | 1 year |
| liveagent_invite_rejected_ | Instructs Live Agent not to reissue an invitation on the same domain. Deletion of this cookie degrades the customer’s experience because they can get repeated invitations. | session |
| csssid | Used to establish a request context in the correct tenant org. | session |
ZoomInfo
ZoomInfo (WebSights / zi-tag) tracking cookie used for B2B visitor identification, company-level analytics, and buyer intent data.
| Name | Description | Duration |
|---|---|---|
| _zitok | ZoomInfo (WebSights / zi-tag) tracking cookie used for B2B visitor identification, company-level analytics, and buyer intent data. | 1 year |
