New EZ Label is Available

We’ve been listening.

“This form is too complicated.”
“Do I really need to provide all this info?”
“There has to be an easier way to submit samples.”

Based on the customer feedback we’ve received over the years, we have improved our sample labels to make it quicker, easier and simpler to submit sample information, which reduces the likelihood of errors. You can request the new label be sent with your next sample jar order.

During the process of redesigning our sample information forms, much research was conducted internally and externally to thoroughly understand:

  • how customers complete the sample forms
  • how samples are packaged and shipped to us
  • how samples and paperwork are cleaned when fluid leaks during transit
  • how sample details are entered into our systems

We also tapped into our customers to serve as beta testers and confirmed the new label really does make it quicker and easier to submit samples.

The new label includes detailed HORIZON® instructions to simplify adding or updating equipment and submitting sample information online. This allowed us to simplify the required information on the form and reduce the paper size. In addition, the sample jar label features a coating to improve its resistance to absorbing oil.

Customers may or may not have access to the Internet all the time, so we left a very simple component and sample information form on the label. If a paper copy needs to be sent in with the sample, the form can be detached from the label and easily wrapped around the sample jar.

The label’s new features could benefit all our customers, so I encourage everyone to make the switch and reap the benefits. You can view the new label and how to fill it out by downloading our instructions. When you’re ready to try the EZ Label at one or more of your locations, contact our Customer Service team at or 877.808.3750.

Proven Impact. Proven Uptime. Proven Savings.
Let us prove it to you. 

Not your run-of-the-mill conference

Customer Summit offers new approach

It’s February, and they’ve already started trickling in. You know what I mean – the 2015 conference mailers, invitations and “you won’t want to miss this” messaging that clutter our desktops and inboxes. The dilemma for you is which events should you really consider?

This year I’m going to make it easy for you by saying the 2015 POLARIS Laboratories® Customer Summit will be unlike any event you’ve attended before. This unique, peer-to-peer Customer Summit, sporting the theme Driving Action, features an exclusive opportunity for you – our customer – to hear firsthand how industry peers have taken action to solve some of the same critical challenges you face today.

Need fresh ideas and perspective on prolonging equipment life or increasing uptime? Feeling pressure to show savings with your maintenance program? We’ll discuss it all, in depth, providing you with relevant best-practice insights and valuable takeaways to maximize your oil analysis program and drive operational performance.

Scheduled with you and your team in mind, we also have some unique, one-of-a-kind experiences in store for you as part of our two-day agenda in early October. Also, coordinate a time on Monday or Wednesday to participate in our new, exclusive Strategic Account Review (STAR) briefings with your POLARIS Laboratories® account manager to review how your oil analysis program is currently performing and explore how you can maximize its impact, uptime, and savings.

A visit to the city known for the “Greatest Spectacle in Racing” wouldn’t be complete without a closer look at auto racing. That’s why we’re hosting a special customer appreciation event at Dallara Indycar Factory. We have a fun evening planned, offering a chance for you to network and learn about all things Indycar.

Learn more about the agenda and topics, the exclusive laboratory and headquarters tour, STAR briefings, hotel accommodations, fees and more. Take advantage of our early registration discount, which will save you $200 on each registration through May 15.

Drive action with your oil analysis program today. Clear your calendar for October 5-7 and join us in Indianapolis at the 2015 POLARIS Laboratories® Customer Summit. Believe me, this is one event you really won’t want to miss.

Proven Impact. Proven Uptime. Proven Savings.
Let us prove it to you.

Published February 10, 2015

Filter Analysis Tells You Things Your Oil Won’t

Filters prevent large particles from damaging component parts, but they also may mask the significant component wear from regular fluid analysis. Analyzing what the filter catches may expose pieces of the puzzle you didn’t know were missing.

Filter Debris Analysis identifies contaminants and evidence of wear that are either removed from the oil by the filter or are too large to be detected by traditional elemental analysis. In addition to the data and microscopic pictures, the analysts reach out to each customer and modify maintenance recommendations based on customer needs. Click the report icon below to see the bigger picture.

Example-FDA-ReportFilter Debris Analysis Report:

Detect early stages of component failure
Bridge the gap between elemental analysis and particle count/quantifier
Determine particle size, type and wear mechanism
Provide a roadmap to any actions that need to be taken

Catch major problems before symptoms occur so you can plan equipment downtime. Contact us today to learn how you can protect your investment with Filter Debris Analysis.

Proven Impact. Proven Uptime. Proven Savings.
Let us prove it to you.

Published February 5, 2015